Welcome to The Pulao Company. These Terms and Conditions (“Terms”) govern your use of our website, services, catering bookings, and any other interaction you have with The Pulao Company (“we”, “our”, “us”). By accessing our website or using our services, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree with any part of these Terms, please discontinue your use of our website and services.
By accessing www.thepulaocompany.com, you represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.
You must not:
All menu items, prices, and availability are subject to change without prior notice. Prices displayed on our website are indicative and may vary by location or time of day. The Pulao Company reserves the right to modify, withdraw, or substitute menu items at any time.
While we take reasonable precautions to clearly label allergens and dietary information, our kitchen handles a variety of ingredients including nuts, dairy, gluten, and shellfish. We cannot guarantee that cross-contamination will not occur. Guests with severe allergies are advised to inform our staff before placing an order and should exercise their own judgement.
The Pulao Company is committed to maintaining the highest standards of food safety and hygiene across all our outlets. Our kitchens comply with applicable local food safety regulations. If you experience any food quality concern, please contact us immediately at info@thepulaocompany.com.
Catering bookings are subject to availability and are only confirmed once you have received a written confirmation from The Pulao Company. Verbal agreements do not constitute a binding booking.
A deposit of 50% of the total order value is required to secure a catering booking. The remaining balance must be settled no later than 48 hours before the event date. Payments can be made by bank transfer, card, or as agreed with our catering team.
The Pulao Company reserves the right to cancel a catering booking in the event of unforeseen circumstances beyond our control (e.g., natural disasters, severe weather, or public health emergencies). In such cases, a full refund of any payments made will be issued.
Catering orders are subject to minimum order quantities. Please contact our catering team for details based on your event type and guest count.
Corporate meal packages and party orders must be placed a minimum of 24 hours in advance. Same-day corporate orders are subject to availability and may carry an additional rush fee. Bulk order discounts are available for orders above threshold quantities — contact us for a custom quote.
Submitting a license application via our website does not guarantee approval or create any contractual obligation between you and The Pulao Company. All license relationships are governed by separate License Agreement documents signed between the parties.
Information shared during the license enquiry and application process — including but not limited to business models, pricing structures, and operational systems — is proprietary and confidential. Applicants agree not to share, reproduce, or use such information for any purpose other than evaluating the license opportunity.
The Pulao Company makes no guarantee of financial returns, revenue projections, or business success for any license partner. All investment decisions are made at the sole risk and discretion of the licensee.
All content on this website — including but not limited to the brand name “The Pulao Company”, logo, photography, written content, design elements, and trademarks — is the exclusive property of The Pulao Company and its parent entities. Unauthorised use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.
To the fullest extent permitted by law, The Pulao Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service in question.
Our website may include links to third-party websites for your convenience. These links do not constitute an endorsement of those websites. We are not responsible for the content, privacy practices, or accuracy of any third-party website.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.
We reserve the right to update or modify these Terms at any time. The “Last Updated” date at the top of this page will reflect the most recent changes. Continued use of our website or services after changes are published constitutes your acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, please contact us:
info@thepulaocompany.com
+1 (201) 562-5753